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Pacifico Ford


Pacifico Ford Address
Pacifico Ford
6701 Essington Ave
Philadelphia, PA 19153 - 3498
Pacifico Ford Website - Phone - Fax
Phone: 2154921700
Fax: 2154920893
Website: Yes

Pacifico Ford Information
Dealer: New Car Dealers
Contact: Kerry T Pacifico - Ceo
Employees: 500
Yearly Sales Estimate: 323500000

Pacifico Ford, 2.3 out of 5 based on 1 rating

{ 5 comments… read them below or add one }

rusty jones April 10, 2012 at 5:39 pm

I took my vehicle in for a simple oil and filter change. After waiting for two hours, I paid for service and drove home where I promptly checked my vehicle. My oil filter was NOT changed. The oil that was replaced was the incorrect weight.\, as was stated on my service reciept. I called service adviser who directed me to the service manager who stated we will change oil again. He further stated that “we always tell the customer that they are right, even when we know they are wrong.” I know my filter was NOT changed because I marked it with my initials and date when ever it is changed. I spent $40K on a new truck and they cheat me out of a $4 filter!!!! It should also be noted that while I was waiting for my vehicle, a customer came in with a similiar problem. He paid to have his tires rotated. He marked his tires prior to service. He paid for tire rotation and upon leaving dealer, realized that tires were not even removed!! I will never return to this dealer again and will also encourage friends and family to do the same.


Anonymous May 31, 2012 at 4:28 pm

This reply is in responce to Rusty Jones false accusation about our dealership
1) it did not take 2 hours we have it documented
2) The oil and filter was changed we have it on video and offered the customer to come in and view it.
3) We also offered to redo the oil change because we care about our customers and are willing to do whatever it takes to satisfy them.


Tom Flynn GM May 31, 2012 at 4:44 pm

This is in responce to the Rusty Jones Review
1) The repair was less than 2 hours we have it documented
2) We have the oil change on video and offered the customer to come and watch, he declined.
3) 80 years in business over 1,000 customers serviced a month and we would not change an oil filter?????
4) we offered to redo the oil change because in our world the customer is always right and we want to satisfy everyone!!!!!


Anonymous May 15, 2012 at 9:17 pm

Bought a 2010 Mercedes here, worst mistake EVER!!! Car was in an accident but was told it had a clean car fax. Traded it in a week later at a certified Mercedes dealer and they cant even keep it on their lot because of the car fax. they will sell to an auction. LOST money down because of the information given was inaccurate. i’m thinking that the civil case from the early 2000’s is still an issuee . I would NEVER recommend this dealership to my worse enemy. ——————————————————————————
(202) 514-2007
TDD (202) 514-1888

Justice Department Reaches Settlement with Two Philadelphia Car Dealerships Regarding Alleged Race Discrimination in Auto Lending
WASHINGTON – The Justice Department announced today that it has reached separate settlements with two automobile dealerships in the Philadelphia area resolving allegations that the dealerships engaged in a pattern or practice of discriminating against African-American customers by charging them higher interest rates on car loans. These are the first two cases alleging discrimination by a car dealership filed by the Justice Department under the Equal Credit Opportunity Act.

In the two separate complaints, filed in the U.S. District Court for the Eastern District of Pennsylvania, the Justice Department alleges that Pacifico Ford Inc. and Springfield Ford Inc. violated the Equal Credit Opportunity Act (ECOA) by charging systematically higher “markups” on car loan interest rates to African-American customers. In the auto industry, it is common practice for banks and other lenders to set a base interest rate or “buy rate” and then for the auto dealership to “mark up” the interest rate to the final rate on the loan for the car. The complaints allege that Pacifico Ford and Springfield Ford charged African-American customers higher interest rates than similarly situated white customers from at least 1999-2002.

The settlements are in the form of consent orders filed in conjunction with each of the complaints, in federal district court in Philadelphia. Under the consent orders, which are subject to court approval, Pacifico Ford and Springfield Ford are prohibited from discriminating against customers on the basis of race in connection with auto loans.

“Racial discrimination in lending is wrong and will not be tolerated,” said Wan J. Kim, Assistant Attorney General for the Civil Rights Division. “The lawsuits filed today are part of a continuing effort by the Department of Justice to vigorously enforce the Equal Credit Opportunity Act. We commend Springfield Ford and Pacifico Ford for working cooperatively with the Justice Department to reach an appropriate resolution in these cases.”

Under their respective settlement agreements, Pacifico Ford will pay up to $363,166, and Springfield Ford will pay up to $94,565, plus interest, to African-American consumers who were charged higher interest rates. In addition, Pacifico Ford and Springfield Ford have agreed to change the way they set markups to prevent discrimination. The dealerships will follow the same procedures for setting markups for all customers, and only good faith, competitive factors consistent with ECOA will influence that process. Both dealerships will also provide enhanced equal credit opportunity training to its officers and employees who set rates for automobile loans.

Pacifico Ford Inc. is an automobile dealership located at 6701 Essington Avenue in Philadelphia. Springfield Ford Inc. is an automobile dealership located at 50 Baltimore Pike in Springfield, Pa..

These cases resulted from an investigation conducted by the Civil Rights Division of the Department of Justice, in conjunction with the Pennsylvania Attorney General’s office. The Pennsylvania Attorney General’s office is resolving its related state law claims through separate agreements with the dealerships. A copy of the consent orders between the United States and the dealerships, as well as additional information about fair lending enforcement by the Justice Department, can be obtained from the Justice Department Web site at

During this Administration, over 75 percent of the Division’s fair lending cases have involved race and national origin discrimination, including monetary relief of over $25 million on behalf of minority victims.


Tom Flynn GM May 31, 2012 at 4:37 pm

This is in response to the anonomys review.
1) We did not tell the customer it had a clean carfax we offer a free carfax online for all customers to look at ( this customer found the car online)
2) He traded the car somewhere else a week later????
3) Damage on car was under $1000 repair
4) WE would have offered him $3000 more to trade the car to us. They never asked us too. They should have negotiated better with their new dealer!!!!!
5) Shopped all over the internet and bought a car from us when we are over 50 miles away from them because we had the best price, we cant be that bad!!!!!


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