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Vic Bailey Volkswagen

2 comments

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Vic Bailey Volkswagen Address
Vic Bailey Volkswagen
2200 E Main St
Spartanburg, SC 29307 - 1419
Vic Bailey Volkswagen Website - Phone - Fax
Phone: 8645852492
Fax: 8645852497
Website: Yes

Vic Bailey Volkswagen Information
Dealer: New Car Dealers
Contact: Kristy Lands - Manager
Employees: 29
Yearly Sales Estimate: 18763000

Vic Bailey Volkswagen, 5.0 out of 5 based on 1 rating Sponsored Links

{ 2 reviews… read them below or add one }

Kathy Case September 5, 2011 at 6:45 pm

Defective parts: In 2007 I leased a new Jetta. I liked the car so much when the lease was over I bought the car. The only complaint I had was that the paint on the panels beside the window on the driver’s side was flaking off. I took it in for repair and the service department replaced the panel under warranty. The tech told me that the parts had been produced without a clear coat to protect the paint. I took my car back in for a recall in July 2011 and there was another panel that had the paint was peeling again. I was shocked to find out that I was responsible for the replacement of the part since my warranty had exspired in May. My car has 42,000 miles on it. I am perfectly willing to replace tires, and whatever else needs to be serviced, but I hardly expected to be held responsible for the faulty parts that exist on the car that I had no control over. This car was produced with defective parts. Now the other side of the car is showing the same signs. I am very disappointed in Volkeswagon. My family has purchased or leased 5 Volkeswagons in the past 7 years. Needless to say I will be looking for a new vendor when this one needs to be replaced. If purchasing a VW, make sure you get in writing that they will replace parts that are defective after your warranty is up.
Kathy Case

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Simon Rex August 9, 2012 at 9:41 pm

Kathy-
With all due repect. If a manufacturer is resonsible for every item on a car for it’s life cycle; they will go out of business. A warranty is designed for the consumer’s protection, during the first term of ownership. A dealership will go belly up if it is now their responsibility to fix cars for free. I know that the little things are the most frustrating. At least they are for me. I have recently dealt with Henry, Hal, & their new salespeople. Wow! What a phenomenal experience! I hope that if VW’s are still in your favor, you will once again give them a try.

-Simon

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